Disagreements can occur in almost any workplace and can quickly degenerate into violence whether verbal or physical.
Workplaces that service the needs of the general public, especially hospitality where alcohol is a factor, are often the most likely areas of work where conflict can quickly escalate.
This course is designed to help candidates identify conflict and has simple practical techniques to assess the level of threat.
Whilst the emphasis is on safety, the course develops options for defusing the situation and then looks at exit strategies and practical breakaway techniques.
If you’d like to book a course or simply find out more about the training we provide call us on 01670 856 341, email us or complete the form below. We’d love to hear from you.